The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast!
“The breakfast offered a great variety and tasted wonderful, truly a good way to start the day.” view full review
Cozy & Charming
“The room may have been small, but its quaint decor and comfy amenities made for a good stay.” view full review
Stellar Accessibility
“The elevator lobby provided fantastic views of the harbor, making it a perfect spot for beautiful photos.” view full review
Spacious Experience
“Our room was spacious with a luxurious extra bed, which added to our overall comfort during our stay.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Currency exchange
ATM/Cash machine
Barber shop
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Cycling
Guest Parking
Electric kettle
Services
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's menu
Children's pool
Spa & Leisure
Indoor swimming pool
Sun loungers
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Massage
Room features
Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
721 Government Street,
Victoria,
Canada,
V8W 1W5,
British Columbia
Map view
721 Government Street,
Victoria,
Canada,
V8W 1W5,
British Columbia
City landmarks
Park
Beacon Hill Park
1.6
km
Castle
Craigdarroch Castle
2.3
km
Park
Fisherman's Wharf Park
1.4
km
Museum
Helmcken House
630 m
Stadium
Save-On-Foods Memorial Centre
1.5
km
634 Humboldt St Bc
The Maritime Museum of British Columbia
1.1
km
500 Fisgard St
Chinatown
1.0
km
Church
St Andrew's Cathedral
820 m
800 Johnson St (Vancouver Island -- 90 minute ferry ride from Vancouver)
Craigflower Manor and Schoolhouse
1.5
km
Public Building
Victoria City Hall
1.1
km
430 Belleville St
Black Ball Ferry Line
710 m
Victoria
Old Town
630 m
20 Douglas Street Southwest end of Beacon Hill Park by Mile Zero monument.
Terry Fox Statue
1.5
km
Chinatown
Fan Tan Alley
920 m
Church
Christ Church Cathedral
890 m
Garden
Government House
2.4
km
Museum
Emily Carr House
910 m
2616 Pleasant St
Point Ellice House
2.4
km
Nearby
Museum
Royal BC Museum
370 m
Public Building
British Columbia Parliament Buildings
310 m
Victoria
Inner Harbour
150 m
Museum
Miniature World
300 m
Zoo
Victoria Bug Zoo
360 m
Victoria
Government Street
310 m
Square
Bastion Square
510 m
Shopping Area
The Bay Centre
520 m
St-Ann's Academy Office 835 Humboldt St 2nd Floor
St. Ann's Academy National Historic Site
560 m
Gallery
Bateman Foundation Gallery of Nature
340 m
Government Street and Belleville Street
Emily Carr Statue
130 m
Victoria
Wharf Street
510 m
Restaurants
Q at The Empress
20 m
721 Government St The Fairmont Empress
The Tea Lobby
30 m
721 Government St
The Old Spaghetti Factory
330 m
703 Douglas Street
10 Acres Bistro Bar
300 m
611 Courtney St
Browns Socialhouse
360 m
809 Douglas St
Red Fish Blue Fish
480 m
1006 Wharf St
Cora
420 m
850 Douglas St Unit 150
Milano
220 m
817 Government St
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
convenient location
friendly service
faux heritage features
noisy air conditioning
7.6/10
Very good
Rooms
7.3
Location
8.5
Service
8.0
Dining
7.1
Guest reviews
7.6/10
based on 12 reviews
4/5
based on 5060 reviews
8.9
8.9/10 based on 1258 reviews
#23 of 45 hotels in Victoria based on Tripadvisor
Gerard
United Kingdom,
May
2024
7.0/10
The hotel had faux heritage features in the rooms, like a fake fireplace, but the view was nice. Unfortunately, there were issues with a leaky shower and noisy air conditioning. The location was convenient for exploring the downtown area, but some aspects didn't live up to their heritage description.
Rooms
5.0
The rooms had faux heritage features and issues with a leaky shower and noisy air conditioning.
Service
8.0
The service was excellent, but a little slow. The staff was friendly and went out of their way to make us feel welcomed and catered to our needs.
Location
7.0
The hotel's location was convenient for exploring the downtown area and within walking distance of shops and restaurants.
Dining
8.0
The dining experience was great, with quick service, but it would have been better if it were complimentary for guests.
Facilities
7.0
The hotel offered a range of facilities such as room service, car hire, and laundry services.
convenient location
faux heritage features
John
United Kingdom,
May
2024
7.2/10
My stay at the hotel had its ups and downs. The rooms were spacious, clean, and comfortable, with a great view, but lacked soundproofing, which was disappointing given the high cost per night. The service was fantastic, making me feel welcomed and attended to quickly, but the dining experience fell short in terms of speed and menu options.
Rooms
7.0
The room was spacious, clean, comfortable, and had a great view.
Service
9.0
The service was amazing, with a friendly and helpful staff.
Location
8.0
The location was superb, right on the Victoria waterfront.
Dining
5.0
The dining experience was not great, with slow service and limited menu options.
Facilities
7.0
The facilities were good overall.
great view
lacked soundproofing
Chris
United Kingdom,
March
2024
8.0/10
I had a fantastic stay at this hotel. The rooms were spacious, clean, and well-equipped with a mini fridge, coffee maker, and complimentary bottled water. The harbor view added a lovely touch. However, the lack of in-room wifi was a downside for me.
Rooms
9.0
The rooms were superb and met our needs perfectly.
Service
7.0
The service was generally accommodating, but it took a bit too long for our room to be ready, and there was a small oversight in communication. However, the staff was helpful and accommodating.
Location
9.0
The location is spectacular, overlooking the harbor, and conveniently situated near various attractions like the BC legislature and the Royal BC Museum. A visit to this hotel is well worthwhile.
Dining
7.0
The dining experience was good overall, although it was a bit slow and on the pricier side. Not the best choice if you're in a rush.
Facilities
8.0
The facilities provided were nice, with an emphasis on comfort and service.
Alexander
United Kingdom,
March
2024
7.0/10
The hotel was rather lovely, but a few aspects could be improved. The rooms, although cozy, lacked extra mirrors and had some issues with the air conditioning and shower. On the bright side, the carpet was nice. The service was a mix of lovely and slightly rude interactions. The location is superb, right on the Inner Harbor in charming Victoria. The dining experience had its ups and downs, with slow service and an odd menu. However, the fresh pastries were enjoyed.
Rooms
7.0
The rooms were cozy but lacked extra mirrors and had AC and shower issues.
Service
6.0
The service had lovely and slightly rude interactions.
Location
9.0
The location is superb, right on the Inner Harbor in charming Victoria.
Dining
5.0
The dining experience had its ups and downs, with slow service and an odd menu.
Facilities
8.0
The facilities offered fresh pastries.
Alice
United Kingdom,
February
2024
9.0/10
The hotel offered a fabulous stay, with a wonderful view of the Harbour, king-sized bed, two full bathrooms, and a sitting room in the room, but the small high-set windows made it feel a bit claustrophobic. The service was fantastic, with cheerful and helpful staff, though I found the room's space utilization disappointing. The location was very central with many nearby shops and dining options, making it convenient. The facilities were top-notch for a luxurious experience.
Rooms
8.0
The rooms were fabulous with a king-sized bed, two full bathrooms, and a sitting room, but the space utilization could have been better. The small high-set windows made it feel a little claustrophobic.
Service
9.0
The service was fantastic, with very polite and attentive staff. They were courteous and nice throughout my stay.
Location
9.0
The location was very central with many shops and restaurants nearby, offering a nice view of the parliament building and harbor area. It was very convenient for exploring Victoria waterfront, museums, shops, and dining.
Dining
9.0
The dining experience in the elegant old dining room with big portraits of Empress Victoria looming over us was fabulous. The aesthetic interior design added to the exceptional experience.
Facilities
10.0
The facilities were outstanding, providing a luxurious experience with all amenities one could wish for.
Vernon
United States,
February
2024
7.6/10
The hotel room was quite spacious, with a large sitting area and three comfy chairs along with a desk. However, the ongoing renovations impacted the quality of services like afternoon tea. The room felt like it was undergoing building work upheaval.
Rooms
7.0
The room was oversized and had a decently sized sitting area with comfortable chairs.
Service
9.0
The staff went over and above in their compassion, especially during a sensitive time. They were efficient and seemed happy in their service.
Location
8.0
The location was excellent, close to everything we wanted to do. However, depending on the area, competition with other hotels varied.
Dining
6.0
The dining experience was mixed. The service was good, and we enjoyed the complementary bikes, but some pricing for meals seemed high for the quality.
Facilities
The facilities offered were decent, but the hotel seemed to be in the midst of renovations.
Sam
United Kingdom,
February
2024
8.4/10
My stay at the hotel was exceptional! The rooms were incredibly comfortable, spacious, and just couldn't have been better. The service was impeccably professional with a perfect balance of formality and friendliness. The location was ideal for meeting up with friends and going out for dinner. However, the dining experience was underwhelming with slow service and an odd menu. Overall, a great experience with a few minor drawbacks.
Rooms
10.0
The room was spectacular, comfortable, very large, and couldn't have been better.
Service
9.0
The service was impeccably professional with a perfect balance between formal and friendly.
Location
9.0
The location was ideal for meeting up with friends and going out for dinner.
Dining
5.0
The dining experience was not very impressive, with slow service and an underwhelming menu.
Facilities
9.0
The facilities were top-notch with everything you need for a comfortable stay.
Joe
United Kingdom,
January
2024
7.4/10
I had a mixed experience at the hotel. The rooms were spacious and well-equipped with many amenities, but unfortunately, they were not soundproof, allowing noise from the hallway and outside to disturb my stay. The service was friendly and accommodating, making my check-in smooth and enjoyable. The location was convenient for exploring the waterfront and nearby attractions, although some noise disturbances were present. The dining experience was pleasant overall, with a slight delay in using the Nespresso machine. The facilities were adequate, though there were some minor inconveniences.
Rooms
8.0
The rooms were large and well-equipped with various amenities, but the lack of soundproofing was a downside.
Service
8.0
The service was friendly and accommodating, making my stay enjoyable.
Location
7.0
The location was convenient for exploring the waterfront and nearby attractions, despite some noise disturbances.
Dining
7.0
The dining experience was pleasant overall, but there was a slight delay in using the Nespresso machine.
Facilities
7.0
The facilities were adequate, though there were some minor inconveniences.
well-equipped rooms
lack of soundproofing
Edward
United Kingdom,
November
2023
7.6/10
The hotel's location opposite Victoria Harbour is excellent, with shops and restaurants at the doorstep. The service was welcoming, although some staff lacked knowledge on certain amenities. The dining experience was enjoyable, despite minor issues with the coffee machine. The rooms were cramped for two people and did not match the website description.
Rooms
6.0
The rooms were quite cramped for two people and not as described on the website.
Service
7.0
The service was welcoming overall, but some staff lacked knowledge on certain amenities.
Location
9.0
The hotel's location opposite Victoria Harbour was beautiful and convenient for exploring shops and restaurants.
Dining
8.0
The dining experience was great overall, with a minor delay in figuring out the coffee machine.
Facilities
8.0
The facilities were good, offering various amenities to enhance the stay.
Deborah
United States,
September
2023
8.6/10
The hotel's location is just perfect, right on the waterfront with a short walk to the ferry and downtown. The service is top-notch, with a compassionate touch that made us feel truly welcome. The dining experience was delicious, although there were some minor issues initially. However, the rooms had some safety concerns for elderly visitors and faux features that didn't align with the heritage description.
Rooms
7.0
The rooms had a step inside the bathroom, which could be risky for elderly guests, and the loud air conditioning units were a bit disturbing. The faux features like the fake fireplace didn't quite match the heritage feel.
Service
9.0
The staff knew how to deliver exceptional service with personalized touches, especially during a difficult time for us. While the service was excellent, there were slight delays in responsiveness.
Location
10.0
The hotel's location on the harbor edge couldn't be more perfect, offering easy access to downtown and the ferry to Seattle. The front desk agent, Morgan, provided helpful information for our explorations.
Dining
9.0
The dining experience was absolutely scrumptious, with desk agent Morgan ensuring everything was up to par. Both the in-room service and dining room offerings were delightful.
Facilities
8.0
The hotel's facilities were well-equipped and convenient for our needs, offering everything from room service to pet amenities.
Linda
United States,
June
2023
7.0/10
My stay at the hotel was a mix of positives and negatives. The rooms were smaller than expected, especially the bathroom, yet with attention to detail, they offered a great view of the harbor. The service had ups and downs, with routine mishaps but also moments of exceptional competence and friendliness. The location was perfect, right in the heart of Victoria, making it easy to explore the city, but it felt a bit lacking for the price charged. The dining experience was a highlight, with fabulous food served in an elegant old dining room. Overall, a stay with both highs and lows.
Rooms
7.0
The rooms, although smaller than expected, offered a great view of the harbor with attention to detail.
Service
6.0
The service had its ups and downs, with routine mishaps but also moments of exceptional competence and friendliness.
Location
8.0
The location was perfect, right in the heart of Victoria, providing easy access to popular attractions.
Dining
9.0
The dining experience was fabulous, with amazing food served in an elegant old dining room.
Facilities
5.0
The facilities provided a mix of experiences, some areas needed improvement.
Peter
United Kingdom,
June
2023
8.0/10
The hotel focuses more on the impressive lobby and restaurant lighting rather than the room comfort, which felt a bit cramped and dark. The location is superb overlooking the harbor, near key attractions, but the room lacks basic amenities like a fridge, stove, or microwave.
Rooms
7.0
The room was on the smaller side and lacked basic amenities but had a decent view of the bay.
Service
9.0
The staff were very helpful and professional during my stay.
Location
9.0
The location is outstanding, near key attractions and offering picturesque views of the harbor.
Dining
7.0
The dining experience was a mix of good and not so great, with some delicious options.
Facilities
8.0
The hotel offers various amenities to make your stay comfortable.
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